Return Policy

Exchange Policy

At Semal Handicrafts, we take great care in crafting each piece and hope you cherish it as much as we do. However, if you need to exchange an item, we are happy to assist you.

You can request an exchange for a different size or style within 7 days of delivery, provided that the item is in its original condition—unworn, unused, unwashed, unaltered, and undamaged—along with all original tags intact.

Please Note:

• Products purchased during SALE events are not eligible for exchange or return.

Return Policy

If you wish to return an item, it must be unworn, unused, unwashed, unaltered, undamaged, and retain its original tags. Returns must be initiated within 7 days of delivery. Refunds will be processed via Bank Transfer, which may take up to 15 working days.

For returns due to product defects, we require clear parcel opening videos or images as proof.

Please Note:

To initiate an exchange or return, please Click Here.

Return Process:
Reverse pickups may be arranged by us, or the customer can send the package to the following address:

Name: Semal Handicrafts
Address: Plot No- 56 & 57, Apna Green City Mubarakpur Tarahia Lucknow-226021
Contact: 9999862614

Once we receive the returned item, it will undergo a quality check. If it meets our criteria, we will proceed with the exchange or refund accordingly.

Note: An item is eligible for return/exchange only once.

Cancellation Policy

Orders can be canceled within 24 hours of placement. After this window, cancellations will not be accepted.

Modifications to Order Details

If you need to update your order details, such as size, delivery address, or contact number, please reach out to us via the Semal chat bot available at the bottom corner of our website. Changes can only be accommodated if the order has not been shipped.

Exchange / Return for International Orders

We do not offer exchanges or returns on international orders. If you have any size-related queries, we encourage you to contact us before placing your order.

For any additional inquiries, please reach out to us at Info@semalhandicrafts.com